Who We Are & Our Commitment

HavenSouq Furniture LLC ("HavenSouq", "we", "our", or "us") is a furniture retail company registered and operating in the United Arab Emirates. We are committed to protecting and respecting your privacy in accordance with applicable UAE laws, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase from us, visit our showroom, or interact with us in any way.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please refrain from using our services.

What Information We Collect

We collect information in three ways: information you provide to us directly, information collected automatically when you use our website, and information from third parties.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data unless legally required or you explicitly provide it in a message to us.

How We Use Your Information

We use your personal information only for legitimate, clearly defined purposes. We will never use your data in a way that is incompatible with the original reason it was collected.

• To process and fulfil your orders, including delivery coordination and after-sales support
• To respond to your enquiries, messages, and customer service requests
• To manage your customer account and order history
• To send order confirmations, delivery updates, and transactional notifications
• To send marketing communications (only if you have opted in — you may opt out at any time)
• To improve our website, products, and services based on usage analytics
• To comply with legal and regulatory obligations in the UAE
• To detect and prevent fraud, security incidents, and misuse of our services
• To conduct customer satisfaction surveys (optional participation)
• To personalise your browsing experience and show relevant product recommendations

Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only in the following circumstances:

• Delivery partners: Your name, address, and phone number are shared with logistics providers solely to fulfil your order.
• Payment processors: Secure payment platforms process your card data. We do not store full payment card details on our servers.
• IT & website service providers: Hosting, email, and analytics providers who support our website operations under strict confidentiality agreements.
• Marketing platforms: Email service providers used to send newsletters (only to opted-in subscribers).
• Legal authorities: We may disclose data if required by law, court order, or UAE regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with equivalent privacy protections maintained.

All third-party processors are contractually obligated to handle your data securely and only for the specific purpose for which it was shared.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site.

You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may impact the functionality of our website. For full details, please refer to our Cookie Policy.

How Long We Keep Your Data

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

• Customer account data: Retained for the duration of your account and up to 5 years after your last transaction, in accordance with UAE commercial law.
• Order and transaction records: Retained for a minimum of 5 years for tax and legal compliance.
• Marketing data: Retained until you withdraw consent or unsubscribe, whichever comes first.
• Website analytics: Aggregated and anonymised data may be retained indefinitely; individual-level data is deleted after 26 months.
• Enquiry and communication records: Retained for up to 3 years to manage ongoing customer relationships.

Your Rights Over Your Data

Under UAE data protection legislation and our own commitment to fairness, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@havensouq.ae. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

How We Protect Your Data

We take data security seriously and have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation.

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled servers with restricted employee access on a need-to-know basis
• Payment processing handled by PCI-DSS compliant third-party payment gateways — we do not store full card numbers
• Regular security assessments and software updates
• Staff training on data privacy and security obligations
• Incident response procedures in place for any potential data breaches

External Links & Websites

Our website may include links to third-party websites, plug-ins, and applications — such as social media platforms (Instagram, Facebook, TikTok) or payment gateways. Clicking on these links may allow third parties to collect data about you.

We do not control these third-party websites and are not responsible for their privacy practices or content. We encourage you to read the privacy policy of every website you visit. This Privacy Policy applies only to HavenSouq's website and services.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at info@havensouq.ae and we will delete such data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage for significant changes
• Send an email notification to registered customers if the changes materially affect how we use their data

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Questions? Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out to us.